** FREE DELIVERY ON ORDERS OF 2 CASES OR MORE **

HELP CENTRE

FAQs

Products

What ingredients are in your products?

At Getbuzzing, we're committed to using the finest natural ingredients. Our products feature top-quality elements such as oats, seeds, and real fruit pieces. These ingredients are carefully selected for both their exceptional taste and their nutritional value. For a detailed breakdown of the ingredients in each product, please visit our website's individual product pages.

Are all your products nut free and gluten free?

Yes, ALL our bars are nut and gluten free, making them suitable for those with nut and peanut allergies, coeliacs or those with dietary preferences. All our bars are made in a nut free bakery.

If you have any questions at all about allergens, please email kate@getbuzzing.co.uk or call us on 01706 868330.

Are your bars suitable for vegetarians and vegans?

Yes, all our bars have received the Vegetarian Society's approval, making them suitable for vegetarians. Additionally, our VEGAN Wowbutter bar, which is both nut and gluten free, is the sole product in our range that caters to both vegetarians and vegans.

How much protein is in each protein bar?

We have 3 protein bars in the range. The protein content varies by product, but on average, our bars contain between 13-14g of protein per serving. Please refer to the product labels for precise details.

Are your protein bars Informed Sport tested?

Yes, our commitment to quality and safety extends to our three high-protein bars. We proudly conduct Informed-Sport testing on these bars, ensuring they meet rigorous standards for athletes and individuals seeking trusted nutritional supplements. You can find certificates for the 3 products on our Informed Sport Testing page.

Are your products free from artificial preservatives and colours?

Yes, our products are free from artificial preservatives and colours. We prioritise natural and nutritious ingredients.

Ordering and Shipping

How can I place an order?

To place an order, simply select your desired products, add them to your cart, and follow the checkout process on our website.

What is the shipping cost?

Shipping costs depend on your location and order size. To UK destinations we charge £5.95. Orders of 2 cases or more are delivered free. You can view the shipping options and costs during the checkout process.

How long does it take to receive my order?

Typically, orders are processed and shipped within 3-5 working days. Your order will be delivered Monday to Friday, not at weekends. Shipping times may vary based on your location, but you can track your order for real-time updates.

Can I track my order?

Yes, once your order is shipped, you'll receive a tracking number via email. You can use this number to monitor the status of your delivery.

What is your return and exchange policy?

We have a 14-day return policy — you have 14 days after receiving your item to request a return. To be eligible, the item must be in the same condition you received it: box unopened, all bars sealed, and in the original packaging. You will also need your receipt or proof of purchase.

To start a return, email social@getbuzzing.co.uk. We do not offer free returns and standard postage charges apply, but if you would rather exchange an item we will provide a free shipping label.

Full details are on our Delivery & Returns page.

Payment and Billing

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. You can choose your preferred method during the checkout process.

Is my payment information secure?

Yes, we take the security of your payment information seriously. We utilise industry-standard encryption and security measures to protect your data, ensuring a safe and secure transaction.

Can I cancel or change my order after it's been placed?

To enquire about order changes or cancellations, please reach out to abi@getbuzzing.co.uk as soon as possible. While we'll do our best to accommodate your request, it may depend on the order's processing status. Please note that delivery addresses cannot be changed once an order has been placed.

Wholesale and Retail

Do you offer wholesale pricing?

Yes, we offer competitive wholesale pricing for businesses interested in carrying our products. Please contact kate@getbuzzing.co.uk for more information.

How can I become a retailer or distributor of your products?

To become a retailer or distributor, please email kate@getbuzzing.co.uk who will guide you through the process and provide you with the necessary details.

What are the minimum order quantities for wholesale customers?

Minimum order quantities may vary depending on the specific product and terms of our agreement. Please email kate@getbuzzing.co.uk and we can provide you with detailed information on minimum order requirements.

Quality and Safety

How do you ensure the quality of your products?

We maintain a rigorous quality control process, including nut free ingredient sourcing, production standards, and testing. Our commitment to quality is upheld through regular BRC audits and assessments.

Are your products tested for food safety and compliance?

Yes, our products undergo comprehensive testing to ensure food safety and compliance with relevant regulations. We prioritise the safety and quality of our products.

What is the shelf life of your products?

The shelf life of our products varies by product type. Please refer to the product packaging for specific shelf life details.

General

What makes Getbuzzing products unique?

Getbuzzing products stand out due to our commitment to using natural, wholesome ingredients that emphasise both quality and exceptional taste. Our dedication to transparency, nutritional excellence, and providing a delicious, guilt-free indulgence for all our customers sets us apart. In choosing Getbuzzing, you're selecting a brand that values quality, taste, and your overall well-being - a commitment to a better, more nutritious lifestyle.

Can I find your products in local stores?

You can find us nationwide in Waitrose. Alternatively our whole range is available on Amazon and our website. See our Partners and Stockists page for more.

How can I stay updated on new product releases and company news?

To stay updated on our latest products and company news, we recommend subscribing to our mailing list and following us on social media for announcements and updates.

Still need help? Email social@getbuzzing.co.uk or call us on 01706 868330. For questions about products, ingredients or allergies, email kate@getbuzzing.co.uk.

At Getbuzzing we are committed to providing wholesome, nutritious snacks that fuel your lifestyle. We appreciate your support and look forward to fuelling your adventures with our delicious nut and gluten free snacks.

FAQ's

Products

Ordering and Shipping

Payment and Billing

Wholesale and Retail

Quality and Safety

General

If you have any futher questions or queries feel free to reach out to us at Getbuzzing, we are committed to providing wholesome, nutritious snacks that fuel your lifestyle. If you have additional questions or need further assistance, don't hesitate to reach out. We appreciate your support and look forward to fueling your adventures with our delicious nut and gluten free snacks.